About this Privacy Policy

FRANK DEVELOPMENTS (AUST) PTY LTD and its associated entities, is committed to respecting your right to privacy and protecting your personal information.

We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website(s).

Collection of Personal Information

Whenever you deal with us, we will collect personal information in order to provide services to you. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the services we provide or functions we carry out.

The types of personal information we generally collect include but is not limited to: 

• Name.

• Date of birth.

• Residential address.

• Postal address.

• Email address.

• Home telephone number.

• Work telephone number.

• Mobile telephone number.

• Your occupation and business address.

• Details of your spouse, de facto, and dependent children.

• Marketing preferences.

• Other information as deemed necessary.

We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information.

For example:

• You may require a property with features, such as wheelchair ramps. This may reveal health information. In providing details of your spouse or de facto partner, this may reveal sensitive information regarding your sexual preferences.

We will only collect sensitive information in circumstances where:

• It is reasonably necessary for one or more of the services we provide or functions we carry out; and

• You consent to the collection of the information; or

• We are required or authorised by law to collect the sensitive information.

We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form or when you give us personal information in person, or via telephone, email, correspondence or our website(s).

Sometimes we will collect personal information from a third party or a publicly available source. For example, we may need to collect personal information from a credit reporting agency, your legal advisor, your business advisor.

Use and Disclosure of Personal Information

Personal information collected by us will ordinarily be used for the following purposes:

• Responding to an enquiry.

• Assisting you to purchase a property.

• Recording or accessing information at the Titles Registry Office or other governmental agency.

• Client and business relationship management.

• Marketing of products and services to you.

In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:

• If you are a buyer, we may disclose your personal information to our financiers.

• Your legal advisor(s).

• Your financial institution and/or financial/business advisor.

• Insurance providers and brokers.

• Tradespeople engaged by us to repair or maintain a property owned by you after purchase.

• The Titles Registry Office or other government agency.

• Real estate peak bodies.

• Real estate websites.

• Police.

We will only use and disclose personal information for the primary purpose for which it was initially collected, or for purposes which are directly related to one of our functions or activities.

We will not disclose your personal information to government agencies, private sector organisations or any third parties unless one of the following applies:

• You have consented.

• You would reasonably expect, or you have been told, that information of that kind is usually passed to those individuals, bodies or agencies.

• It is otherwise required or authorised by law.

• It is reasonably necessary for enforcement related activities conducted by, or on behalf of, an enforcement body (e.g. police, ASIC, Immigration Department). 

We will take all reasonable and practical measures to keep such information strictly confidential.

In the course of providing services to you, it may be necessary for us to enter your personal information into forms generation software and real estate websites. Depending on the terms of use of such software and websites, a third party may acquire rights to use or disclose information entered into the relevant forms or websites.

The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.

Your Privacy on the Internet

We will take care to ensure that the information you provide to us via our website(s) or online is protected.

Cookies are small text files that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a website. We use cookies and other similar technologies such as marketing tags for several purposes, including collecting information about the number of visitors to our site(s) and customer demographics, when you return to our sites, the pages you have visited and the links you have followed. This is to make our site(s) more relevant to your interests and to improve the customer experience of our sites.

You may also be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

We also include sharing buttons on our site for certain social media sites such as Facebook, Instagram, LinkedIn and Twitter. These cookies are set by the third-party social media sites to which they relate. The privacy implications vary from social media site to social media site and will be dependent on the privacy settings you have chosen on these sites. Please refer to the relevant social media site's privacy and cookies policy for more information.

If you wish to remove cookies placed on your device by our site or stop our site placing further cookies on your device, you can do this at any time. You may opt-out of tracking from Google Analytics and/or the Google Analytics Advertising features enabled by refusing the use of cookies, through configuring the Google Ad settings or by installing the Google Analytics Opt-out Browser Add-on.

Marketing our products and services

We may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you.

Security

Your personal information may be stored in hard copy documents or electronically. We are committed to keeping your personal information secure and safe. Some of the ways we do this are:

• Requiring employees and contractors to enter into confidentiality agreements.

• Secure hard copy document storage (i.e. storing hard copy documents in locked filing cabinets).

• Security measures for access to our computer systems.

• Providing a discreet environment for confidential discussions.

• Access control for our offices.

We will review and update our security measures from time to time.

In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.

Contacting us

You may contact us by us by mail, email or telephone as follows:

Complaints

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Us.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details: 

Officer of the Australian Information Commissioner (OAIC)
GPO Box 5218
SYDNEY NSW 2001
enquiries@oaic.gov.au
1300 363 992